Refund policy

RETURN POLICY

Orders may be returned and refund within 14 days of delivery, excluding items subject to final sale listed below.

The following orders on www.themodest.no are final sale:

- Pieces from our The Modest Curated collections

- Custom orders 

- Made to measure orders

We do not accept returns, exchanges or refunds of any of the above items. Unfortunately, we cannot accept returns on sale items or gift cards. Unfortunately, we do not accept returns on sale items or gift cards.

If you wish to return an item that is eligible for return, please contact us on customerservice@themodest.no to initiate the return process. Returns must be authorized by us. If your purchase is eligible for return, we will provide instructions for return. Costumer is responsible for all return costs.

Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of noncompliance, we reserve the right to deny the return.

Returns initiated beyond 14 days of receipt of your order will not be accepted.

If you have any questions about out pieces before making a purchase, please do not hesitate to contact us at customerservice@themodest.no

DAMAGE & REPAIRS

In the event you receive an item that you believe is damaged or defective, we require that you email us at customerservice@themodest.no within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.

We reserve the right to deny any request for return, exchange, or repair.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

THIRD PARTY PURCHASES

If you purchased a The Modest piece from a third party retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@themodest.no.